Terms and conditions

Nuba is a trading name of Nuba Technologies Ltd, a company registered in England and Wales with company number 16344130 and registered address at 3 Breeze, 4 Owls Road, Bournemouth, BH5 1FE, United Kingdom. In these terms, “Nuba”, “we” and “us” mean Nuba Technologies Ltd.

Nuba Alliance is the hospitality platform for housing: a service that connects housing operators, their residents and local merchants through rewards, services and neighbourhood experiences, built on Nuba’s rent payment and verification infrastructure.

These terms apply to three groups of people:

• Operators: organisations that own, manage or let residential property and that use Nuba Alliance to run a resident membership, rewards programme or hospitality service.
• Operator users: staff of an operator who are given access to the operator workspace.
• Residents: people who live in an operator’s property and are invited to join a membership run on Nuba Alliance.

Where an operator has signed a separate agreement with Nuba (for example a pilot agreement, a platform subscription agreement or a reseller agreement), that agreement takes precedence over these terms if the two conflict.

Depending on what an operator has signed up for, Nuba Alliance may include:

• a branded resident membership with points earned on eligible on-time rent payments;
• a reward catalogue, redemption and fulfilment;
• renewal, move-in and loyalty campaigns with operator approval and spend controls;
• resident service requests, communications and amenity tools;
• rent payment by card, payment confirmation and tenancy verification through Nuba Verify;
• neighbourhood merchant offers and operator revenue participation;
• reporting on resident activity, retention and programme outcomes.

Features are released in stages. Some of the services described on our website are in pilot or planned, and the features available to a specific operator are set out in that operator’s agreement.

Operators agree to:

• provide accurate property, unit and tenancy information and keep it up to date;
• have a lawful basis for sharing resident and tenancy data with Nuba, and tell residents how their data is used;
• fund the rewards and incentives they offer, as set out in their agreement;
• approve campaigns and spend through the controls in the operator workspace;
• keep their users’ access credentials secure and remove access when a member of staff leaves;
• honour rewards, credits and offers that they have made to residents through the platform.

Points earned on Nuba Alliance have no cash value, cannot be sold or transferred for money, and can only be redeemed for the rewards available in the relevant membership. Each reward has its own terms, including availability and expiry.

The base points awarded for on-time rent are funded by Nuba. Operator rewards, welcome gifts, renewal incentives and other campaign rewards are funded by the operator that offers them. Points are awarded once the qualifying event (for example a reconciled rent payment or a confirmed renewal) is verified, and may be reversed if that event is later reversed or found to be in error.

Expressing interest in an offer does not sign a lease or vary a tenancy. Any renewal, transfer or tenancy change remains subject to the operator’s normal process and the applicable law.

Where residents pay rent by card through Nuba, those payments are processed by our regulated payment partners and are subject to the terms of the Nuba consumer service at nubarewards.com. A processing fee, shown before payment, may apply.

Nuba does not hold an account information service permission. Where payment confirmation relies on Open Banking, it is provided through an authorised third-party provider with the resident’s explicit consent. Where it relies on data held by an operator or a bank, that organisation is responsible for its own permissions.

Rent reporting to credit reference agencies is optional and only happens for residents who have opted in. It does not guarantee any change to a credit score or access to credit. Residents can withdraw at any time.

No automated decision with legal or similarly significant effects on a resident is made by Nuba Alliance alone. Operators remain responsible for their own tenancy decisions.

Platform fees, per-home charges, reward funding and any revenue share are set out in each operator’s agreement and invoiced as described there. Prices on our website are indicative and do not form a contract.

For resident and tenancy data provided by an operator, the operator is the controller and Nuba acts as processor under a data processing agreement that forms part of the operator’s contract. For the information we collect through this website and for the Nuba consumer service, Nuba is the controller. Our privacy centre explains how we handle personal data in each case.

You must not:

• use the platform for anything unlawful, or to discriminate against residents unlawfully;
• attempt to gain access to data, accounts or systems you are not authorised to use;
• reverse engineer, scrape or copy the platform or its content;
• manufacture or manipulate qualifying events to earn points or rewards;
• introduce malware or interfere with the platform’s operation.

Nuba owns the platform, its software, designs and content. Operators keep their own brand assets and grant Nuba a licence to display them within the operator’s membership. Nothing in these terms transfers ownership of either party’s intellectual property.

We aim to keep the platform available at all times but cannot guarantee uninterrupted service. We may suspend access for maintenance, security or legal reasons, giving notice where we can. Support is available at support@nubarewards.com.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, Nuba is not liable for indirect or consequential loss, loss of profit, or loss of business, and our total liability to an operator in any twelve-month period is limited to the fees paid by that operator for the service in that period, unless a signed agreement says otherwise.

We may update these terms from time to time; the date at the top shows the current version and we will give operators reasonable notice of material changes. Either party may end an operator’s use of the platform in accordance with the operator’s agreement. Residents can leave a membership at any time; points that have not been redeemed when a membership closes are forfeited unless the membership rules say otherwise.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Commercial enquiries: partnerships@nubarewards.com. Everything else: support@nubarewards.com. Post: Nuba Technologies Ltd, 3 Breeze, 4 Owls Road, Bournemouth, BH5 1FE, United Kingdom.